At Phoove.com customer satisfaction is our top priority. We understand that there may be instances where you may not be completely satisfied with your purchase, and that’s why we offer a comprehensive refund policy.
Free 30 days reuturns.
Our policy lasts for a full 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a refund, the item must be in its original condition and packaging, with all its accessories and components included. The item must not have been used, damaged, or altered in any way.
In the event that you receive a damaged or defective item, please contact us immediately at contact@phoove.com and provide us with a photo of the item in question. We will work with you to resolve the issue as quickly as possible.
To initiate a return, please contact our customer support team at contact@phoove.com. They will provide you with instructions on how to proceed with the return and issue a return merchandise authorization (RMA) number. Returns will not be accepted without an RMA number.
Please note that shipping and handling fees are non-refundable. Return shipping costs will be the customer’s responsibility unless the item was received damaged or defective.
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original payment method. Please allow 2-4 business days for the refund to reflect on your statement.
Do we accept returns from the Australia🇦🇺?
Yes, we accept all returns from the Australia🇦🇺.
How can customers return our products?
juste by mail.
How will customers get the return label?
- For defective products(This happens when the product is incorrect, damaged by the carrier, or defective in another way).
Download/print.
- For customer remorse(This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want it).
Download/print.
How many days do customers have to return a product?
30 days.
The product conditions that we allow for returns
we allow the new product.
(This can include unopened products in original packaging, and products that have never been used).
The currency that applies to this policy.
GBP.(pound sterling)
What is the restocking fee?
Free restocking for all customer in the Australia🇦🇺 .
How much will customers pay for return shipping?
For defective products(This happens when the product is incorrect, damaged by the carrier, or defective in another way)
no cost(free return shipping)
For customer remorse
This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item
no cost(free return shipping)
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at :
CUSTOMER SUPPORT:-24/7-
Phone number: +1 206-647-0746
Business Email: contact@phoove.com
Physical address: Lakes Entrance, Lakes Entrance VIC 3909, Australia